In recent news, MGM Resorts has announced that its hotels and casinos are back to normal operations, following a cyberattack that disrupted its systems. However, the luxury Excalibur hotel and casino in Las Vegas still faces some issues as the company works diligently to resolve them.
The cyberattack, which occurred over a week ago, impacted the digital keys and mobile check-in services at MGM hotels. As a result, the company has temporarily halted these services and is providing physical keys to guests instead. This step ensures that guests can continue to access their rooms seamlessly.
While MGM Resorts has not disclosed the identity of the hacking group responsible for the attack, reports earlier suggested that it was targeted by a group called Scattered Spider. The company has not provided further details or comments regarding the perpetrators.
The Excalibur hotel and casino, one of the largest in the United States, has been a focal point of the company’s efforts to restore normalcy. Guests at this Las Vegas property may still encounter casino cashiers and slot guest representatives as the company works diligently to normalize operations fully.
In response to the cyberattack, MGM Resorts has taken steps to address the issues faced by its guests. The company’s statement mentioned that their slot machine ticket-in/ticket-out systems are now back up and running. Casino cashiers and slot guest service representatives are available to assist guests who may experience intermittent issues.
While ATMs at MGM venues are operational, they are not currently offering cash advance or check cashing services. However, the company is actively working to resolve this issue and restore full functionality.
It’s worth noting that brokerage firm Jefferies has indicated that these cyberattacks should be viewed as one-time events, which are largely insurable and should not have long-lasting impacts on MGM Resorts’ businesses.
In conclusion, MGM Resorts is making significant strides in restoring normal operations following the recent cyberattack. While some services remain temporarily affected, the company is committed to providing the best possible experience for its guests. The resilience and prompt response demonstrated by MGM Resorts are reassuring signs that the organization is dedicated to ensuring the safety and satisfaction of its patrons.